Frequently Asked Questions

A professional partner understands the local market, regulations, and challenges. We provide expert, reliable service with on-site support, ensuring your business technology runs smoothly and complies with UAE standards, saving you time and money in the long run.

We provide comprehensive services across the entire UAE, with a primary focus on Dubai, Abu Dhabi, Sharjah, and the surrounding Emirates. We can deploy our teams wherever your business is located.

Yes, we offer a no-obligation initial consultation to understand your business requirements, assess your current infrastructure, and recommend the best solutions tailored to your needs and budget.

Our standard support hours are Sunday to Thursday, 9:00 AM to 6:00 PM. We also offer emergency support and customized support plans (including 24/7) under our Annual Maintenance Contracts (AMCs).

An IT AMC is a proactive service agreement where we manage and maintain your entire IT infrastructure for a fixed annual fee. This includes regular check-ups, preventative maintenance, and priority support to minimize downtime and ensure system health.

Our response time depends on your service agreement. For clients with an AMC, we guarantee a response within 1-2 hours for critical issues. We prioritize getting your business back online as fast as possible.

Yes. We provide instant remote support for quick resolutions of software and configuration issues. For hardware problems or complex issues, we dispatch our certified technicians for on-site support anywhere in the UAE.

Absolutely. Data protection is critical. We design and implement robust backup solutions (on-site, cloud, and hybrid) and create a disaster recovery plan to ensure your business data is safe and can be restored quickly in case of failure.

We conduct a professional site survey to identify weak signal areas. We then design a solution using high-performance business-grade access points, mesh WiFi systems, or structured cabling to guarantee seamless, high-speed coverage across your entire premises.

Structured cabling is an organized system of cables and hardware that provides a comprehensive telecommunications infrastructure. It serves as the backbone for your data network, CCTV, and phone systems, ensuring high performance, scalability, and easier maintenance compared to messy, point-to-point wiring.

Yes, we configure secure Virtual Private Networks (VPNs) that allow your employees to safely access company files and applications from anywhere, ensuring data is encrypted and your network remains protected.

We implement a multi-layered security approach, including configuring business-grade firewalls, setting up network access policies, deploying antivirus solutions, and providing employee training to safeguard your business from malware, phishing, and other online threats.

Yes. All our modern CCTV systems can be configured for secure remote viewing. We install and set up the mobile app for you, allowing you to monitor your live and recorded footage from anywhere in the world on your smartphone, tablet, or PC.

IP cameras offer significantly higher resolution (clearer images), advanced features like AI-powered analytics (e.g., human detection), better scalability, and easier integration with other network systems compared to traditional analog cameras.

The storage duration depends on the hard drive capacity, number of cameras, and recording settings. We calculate the required storage based on your needs, typically providing systems that store footage for 30, 60, or 90 days as required by regulations.

Yes, we are fully aware of the local regulatory requirements set by authorities like SIRA in Dubai. We design and install CCTV systems that are fully compliant with these standards to ensure your business passes inspection.

A PBX (Private Branch Exchange) is a private telephone network for your company. It allows you to have more phones than physical phone lines and provides professional features like call transferring, auto-attendant (IVR), call recording, and voicemail, improving communication and customer service.

An On-Premise PBX means the physical hardware is located in your office, giving you full control. A Cloud (or Hosted) PBX is managed by a provider off-site, reducing your initial hardware costs and maintenance burden, offering great flexibility for remote teams.

In most cases, yes. We can work with local telecom providers in the UAE like Etisalat or du to port your existing business numbers to your new PBX system, ensuring seamless continuity for your customers.

Yes, we supply and configure a wide range of hardware compatible with our PBX solutions, including modern IP desk phones, wireless handsets, and professional conference room phones from leading brands like Yealink, Grandstream, and Cisco.